http://www.vendordemo.com/ Angel.com, a subsidiary of MicroStrategy (NASD: MSTR), is a leading provider of on-demand IVR (Interactive Voice Response) and call center solutions. Founded in 1999, Angel.com has provided over 10,000 telephony solutions to more than 1,600 customers, including Raytheon, Kellogg’s and Reebok. Angel.com applications are built, deployed and managed entirely through a web browser, requiring no additional investment in hardware, software or human resources. And because Angel.com applications require no additional resources, solutions are deployed in days, not weeks – at prices low enough to generate immediate ROI. With Angel.com, your telephone just became a map, an operator, a web site and a cash machine. How? Because your telephone just got smarter. en-us © 2008 VendorDemo Tue, 16 Apr 2024 03:19:25 -0700 5 http://www.vendordemo.com/ http://www.vendordemo.com/images/vd_beta_logo.gif 229 68 Angel.com, a subsidiary of MicroStrategy (NASD: MSTR), is a leading provider of on-demand IVR (Interactive Voice Response) and call center solutions. Founded in 1999, Angel.com has provided over 10,000 telephony solutions to more than 1,600 customers, including Raytheon, Kellogg’s and Reebok. Angel.com applications are built, deployed and managed entirely through a web browser, requiring no additional investment in hardware, software or human resources. And because Angel.com applications require no additional resources, solutions are deployed in days, not weeks – at prices low enough to generate immediate ROI. With Angel.com, your telephone just became a map, an operator, a web site and a cash machine. How? Because your telephone just got smarter. http://www.vendordemo.com/video/call-center/webinar/how-princeton-university-utilizes-new-call-center-technology/ http://www.vendordemo.com/video/call-center/webinar/how-princeton-university-utilizes-new-call-center-technology/ Join Jennifer Whiting, Customer Service Manager for Princeton University and discover how one of the world’s leading academic institutions has leveraged today’s technologies to provide world-class support to its facilities and staff. Highlights include integrating IVR to enhance call center efficiency, managing at-home agents to maximize productivity, and tracking agent and staff activities. Tue, 16 Apr 2024 03:19:25 -0700 http://www.vendordemo.com/video/call-center/webinar/how-princeton-university-utilizes-new-call-center-technology/ http://www.vendordemo.com/video/call-center/webinar/how-to-build-a-virtual-call-center-in-20-minutes-or-less/ http://www.vendordemo.com/video/call-center/webinar/how-to-build-a-virtual-call-center-in-20-minutes-or-less/ Having problems with your current call center hardware or software? Find out how to get rid of it all and get started with a worry-free hosted call center solution from Angel.com in 20 less than 20 minutes. Join us to see why other companies, including Borland Software, Salesforce.com and Ambient Devices, switched to Angel.com for their help desk and customer care call center applications Tue, 16 Apr 2024 03:19:25 -0700 http://www.vendordemo.com/video/call-center/webinar/how-to-build-a-virtual-call-center-in-20-minutes-or-less/ http://www.vendordemo.com/video/call-center/webinar/voice-enabling-salesforce-com-with-salesbyfone/ http://www.vendordemo.com/video/call-center/webinar/voice-enabling-salesforce-com-with-salesbyfone/ Learn how to access and update your salesforce.com CRM solution by voice – no laptop, PDA or internet access required, all you need is a phone. Angel.com's latest salesforce.com IVR integration, SalesByFone, makes it possible to access, update, and manage key prospect information directly in salesforce.com through voice commands. View the webinar to learn how to record your impressions about a just-completed meeting, set a follow-up task, or connect directly to contacts. Tue, 16 Apr 2024 03:19:25 -0700 http://www.vendordemo.com/video/call-center/webinar/voice-enabling-salesforce-com-with-salesbyfone/ http://www.vendordemo.com/video/call-center/webinar/putting-the-caller-first-ivr-vui-design-that-enhances-the-customer-experience/ http://www.vendordemo.com/video/call-center/webinar/putting-the-caller-first-ivr-vui-design-that-enhances-the-customer-experience/ Imagine a world in which the main goal of an IVR system is to help callers, even if that means sending them straight to a representative. Sound far-fetched? New developments in IVR technology and lower cost of ownership allow vast improvements in our attitudes towards automated systems, and make it more and more possible to focus on the customer experience and improve your business productivity. Mike Ahnemann, 9-year veteran of speech-recognition application design and the Principal VUI Designer at Angel.com, discusses best practices and the fundamental questions every IVR designer should ask when designing a voice application. Tue, 16 Apr 2024 03:19:25 -0700 http://www.vendordemo.com/video/call-center/webinar/putting-the-caller-first-ivr-vui-design-that-enhances-the-customer-experience/ http://www.vendordemo.com/video/call-center/webinar/how-to-phone-enable-parature-for-service-and-support/ http://www.vendordemo.com/video/call-center/webinar/how-to-phone-enable-parature-for-service-and-support/ With the power of Angel.com and Parature Customer Service software you can enhance your customers' experience, enabling them to proactively manage their accounts via phone self-service. Learn how to shorten issue resolution time by routing entitled calls to available representatives, enforce phone-based Service Level Agreements by automatically verifying support plans and deflecting non-entitled callers, easily report on support activity across all support channels, including IVR, direct phone calls and tickets, and more. Tue, 16 Apr 2024 03:19:25 -0700 http://www.vendordemo.com/video/call-center/webinar/how-to-phone-enable-parature-for-service-and-support/