VendorDemo.com - Help Desk http://www.vendordemo.com/ VendorDemo is an online community that connects business technology buyers with technology solution providers. en-us © 2008 VendorDemo Tue, 12 Dec 2017 09:58:50 -0800 5 VendorDemo.com - Help Desk http://www.vendordemo.com/ http://www.vendordemo.com/images/vd_beta_logo.gif 229 68 VendorDemo is an online community that connects business technology buyers with technology solution providers. Considering Migrating to Altiris Version 7? http://www.vendordemo.com/video/help-desk/webinar/considering-migrating-to-altiris-version-7-1/ http://www.vendordemo.com/video/help-desk/webinar/considering-migrating-to-altiris-version-7-1/ Learn why others have left Altiris behind, opting for appliance-based systems management. In this one hour webcast, Guy Fuller, Manager of Information Technology at the Northwestern Memorial's Physician Group will review the reasons his organization struggled to create value using Altiris. Next Guy will describe how after implementing an appliance based approach to systems management, he was able to deploy quickly, avoid migration and switching costs and created ROI of over $100,000 in just the first year. Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/webinar/considering-migrating-to-altiris-version-7-1/ Considering Migrating to Altiris Version 7? http://www.vendordemo.com/video/help-desk/demo/considering-migrating-to-altiris-version-7/ http://www.vendordemo.com/video/help-desk/demo/considering-migrating-to-altiris-version-7/ Learn why others have left Altiris behind, opting for appliance-based systems management. In this one hour webcast, Guy Fuller, Manager of Information Technology at the Northwestern Memorial's Physician Group will review the reasons his organization struggled to create value using Altiris. Next Guy will describe how after implementing an appliance based approach to systems management, he was able to deploy quickly, avoid migration and switching costs and created ROI of over $100,000 in just the first year. Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/demo/considering-migrating-to-altiris-version-7/ Best Practices for Managing iPhone and Macs in the Enterprise http://www.vendordemo.com/video/help-desk/webinar/best-practices-for-managing-iphone-and-macs-in-the-enterprise/ http://www.vendordemo.com/video/help-desk/webinar/best-practices-for-managing-iphone-and-macs-in-the-enterprise/ Learn what you need to know to ensure the entry and management of iPhones and Macs into your environment is trouble-free, secure, and managed. Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/webinar/best-practices-for-managing-iphone-and-macs-in-the-enterprise/ Learn the Secrets of IT Help Desk Productivity and User Perception http://www.vendordemo.com/video/help-desk/webinar/learn-the-secrets-of-it-help-desk-productivity-and-user-perception/ http://www.vendordemo.com/video/help-desk/webinar/learn-the-secrets-of-it-help-desk-productivity-and-user-perception/ Does your IT help desk have the structures in place to deliver reliable, responsive, and cost-effective services to your internal customers? Join Forrester Research and Citrix Online to learn how to evaluate your IT operations and become a best practices organization in supporting your business. At this event you will learn: - Five aspects of operations you should evaluate—and best practices you should adopt. - How to improve internal customer satisfaction levels and overall IT perception. - How to exceed a technology user’s expectations while reduce call-handling times by integrating Citrix® GoToAssist® remote-support technology into your help desk environment. Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/webinar/learn-the-secrets-of-it-help-desk-productivity-and-user-perception/ Forrester's 6 Strategies for Improving IT Service Delivery http://www.vendordemo.com/video/help-desk/webinar/forrester-s-6-strategies-for-improving-it-service-delivery/ http://www.vendordemo.com/video/help-desk/webinar/forrester-s-6-strategies-for-improving-it-service-delivery/ A company's success depends on the efficiency and productivity of the IT help desk, After all, if IT isn’t operating at optimal levels, then neither are employees. Does your IT Help Desk have the structures in place to deliver reliable, responsive and cost-effective services to your internal customers? Join us for an interactive Webinar on March 17 featuring Chip Gliedman, principal analyst for Forrester Research, who will reveal 6 strategies for improving IT service delivery while increasing agent productivity levels. Attend this complimentary Webinar to learn : • Discover 6 strategies that every IT help desk should practice for improved service delivery. • Learn how to improve internal customer satisfaction levels and overall IT perception. • Learn how to leverage remote-support technology to close IT tickets faster. Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/webinar/forrester-s-6-strategies-for-improving-it-service-delivery/ Taking Your Service Desk to the Next Level http://www.vendordemo.com/video/help-desk/webinar/taking-your-service-desk-to-the-next-level/ http://www.vendordemo.com/video/help-desk/webinar/taking-your-service-desk-to-the-next-level/ Is your service desk proactive and business-oriented or reactive and technology-focused? Enable your service desk to evolve to the next level where you'll manage IT based on business priorities, an approach known as Business Service Management (BSM). Attend this webinar and understand how your service desk can provide far more value to the business. Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/webinar/taking-your-service-desk-to-the-next-level/ FrontRange ITSM Demo http://www.vendordemo.com/video/help-desk/demo/frontrange-itsm-demo/ http://www.vendordemo.com/video/help-desk/demo/frontrange-itsm-demo/ FrontRange is at the forefront of IT Service Management by blending Client Lifecycle Management capabilities with industry leading Service Desk software. This innovation combines IT operations and service management, uniting people, process, and operational execution for high-caliber, cost-effective IT service delivery Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/demo/frontrange-itsm-demo/ Service Desk Automation with Voice Self-Service - ITSM + Voice http://www.vendordemo.com/video/help-desk/demo/service-desk-automation-with-voice-self-service-itsm-voice-1/ http://www.vendordemo.com/video/help-desk/demo/service-desk-automation-with-voice-self-service-itsm-voice-1/ Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. However, sometimes customers don’t have online access while others still prefer to just pick up the phone. Yet, traditional phone-based support is twice as expensive per-incident as online self-service. In fact, the Help Desk Institute estimates that voice self-service can provide a return on investment in less than two months, on average.Voice automation solutions offer a number of capabilities to enhance and expedite both inbound and outbound communication to enable:Incident ManagementProblem ManagementPassword ResetVoice MailChange ManagementWatch the demo now! Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/demo/service-desk-automation-with-voice-self-service-itsm-voice-1/ Managing the complex infrastructure – The HEAT Service Desk meets Infrastructure Management http://www.vendordemo.com/video/help-desk/demo/managing-the-complex-infrastructure-the-heat-service-desk-meets-infrastructure-management/ http://www.vendordemo.com/video/help-desk/demo/managing-the-complex-infrastructure-the-heat-service-desk-meets-infrastructure-management/ FrontRange is at the forefront of Unified Infrastructure Management by blending its HEAT Service Desk software with integrated FrontRange Client Lifecycle Management tools. This innovation combines IT operations and service management, uniting people, process, and operational execution for high-caliber, cost-effective IT service delivery. Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/demo/managing-the-complex-infrastructure-the-heat-service-desk-meets-infrastructure-management/ HEAT+ Voice for Education: Getting Smart About Service & Support http://www.vendordemo.com/video/help-desk/demo/heat-voice-for-education-getting-smart-about-service-support/ http://www.vendordemo.com/video/help-desk/demo/heat-voice-for-education-getting-smart-about-service-support/ In response to rising operational costs and reductions in funding, educational institutions must find new ways to gain efficiencies. See how HEAT + Voice Self-Service is helping education boost efficiency by getting smart about service and support for: * Password Reset * Student Admissions * Continuing Education * Alumni Fund Raising * Parent Notification * Parent Self-Service Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/demo/heat-voice-for-education-getting-smart-about-service-support/ Ron Muns http://www.vendordemo.com/video/help-desk/testimonial/ron-muns/ http://www.vendordemo.com/video/help-desk/testimonial/ron-muns/ Ron Muns describes why he chose to join the Board of Directors at Cherwell Software after leaving the Help Desk Institute (HDI) as CEO. Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/testimonial/ron-muns/ Numara® Asset Manager: Maximize Asset Discovery, Tracking and Management http://www.vendordemo.com/video/help-desk/webinar/numara-asset-manager-maximize-asset-discovery-tracking-and-management/ http://www.vendordemo.com/video/help-desk/webinar/numara-asset-manager-maximize-asset-discovery-tracking-and-management/ Automated IT asset management is a simple, effective and cost-efficient means to discover, audit, track and manage the many and various elements of a company's IT infrastructure. This process allows IT managers to go from a reactive state - solving problems only after they arise - to a proactive state in which optimum efficiency is realized. Learn how Numara® Asset Manager can help support best practices and standards by optimizing the power of your Numara® FootPrints Help Desk with an integrated enterprise Asset Management Solution. Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/webinar/numara-asset-manager-maximize-asset-discovery-tracking-and-management/ Numara® Track-It!® Demo http://www.vendordemo.com/video/help-desk/demo/numara-track-it-overview/ http://www.vendordemo.com/video/help-desk/demo/numara-track-it-overview/ This demo provides valuable insight into some of the features Numara Track-It! offers to solve many typical help desk problems with relative ease. With out-of-the-box email integration, intelligent workflow, flexible notifications, integrated asset management and powerful reporting, Numara Track-It! is an ideal next step as your help desk solution. Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/demo/numara-track-it-overview/ ITIL Now - A Stepped Approach http://www.vendordemo.com/video/help-desk/webinar/itil-now-a-stepped-approach/ http://www.vendordemo.com/video/help-desk/webinar/itil-now-a-stepped-approach/ While the ITIL framework (Information Technology Infrastructure Library) is intended to help IT support the business and improve efficiency, it has increased the pressure to get organized and show results. Many ITIL-based projects fail to deliver because the scope is too large, particularly when they attempt to address the heart of ITIL - Configuration Management (CMDB). Numara® FootPrints® 8 offers integrated IT Service Management for key processes like Configuration, Incident, Problem, Change and Service Level Management. Wizard-based templates and secure, web-based administration make it easy for IT organizations to populate their CMDB and automate their processes quickly and efficiently. During this live one-hour webinar, you’ll learn how to put ITIL processes into action – one step at a time. You’ll see how you can improve the reputation of IT services and lower your total cost of ownership in this informative event from Numara® Software. Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/webinar/itil-now-a-stepped-approach/ Numara® FootPrints Change Management: Solutions for Automating and Managing Change http://www.vendordemo.com/video/help-desk/webinar/numara-footprints-change-management-solutions-for-automating-and-managing-change/ http://www.vendordemo.com/video/help-desk/webinar/numara-footprints-change-management-solutions-for-automating-and-managing-change/ Change Management is a process developed to ensure that standardized methods and procedures are used for handling all changes. The goal of change management is to minimize the impact of changes on service quality. It can be applied to IT changes and to a multitude of other business processes. Come learn about the process of managing change combined with managing the service desk as we discuss the challenges in designing a workable change management process, defining approval workflows, and share examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes. Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/webinar/numara-footprints-change-management-solutions-for-automating-and-managing-change/ Configuration Management - How to Really Cover your Assets http://www.vendordemo.com/video/help-desk/webinar/configuration-management-how-to-really-cover-your-assets/ http://www.vendordemo.com/video/help-desk/webinar/configuration-management-how-to-really-cover-your-assets/ Configuration Management is at the heart of IT Service Management. Knowing what hardware and software exist in your environment and how they relate to each other is the basis of your ability to maintain control, increase service quality, and reduce costs. In this informative 1 hour webinar you will learn how you can use Numara® FootPrints® Configuration Management to: Relate incidents and problems to the affected hardware and software Visualize the relationships among your IT assets and predict how changes will impact your users and your business processes Effortlessly build a CMDB without programming, using wizard-based templates and secure web based administration Protect your prior investment by importing your existing information easily into the Numara FootPrints CMDB Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/webinar/configuration-management-how-to-really-cover-your-assets/ Service Desk Automation with Voice Self-Service - ITSM + Voice http://www.vendordemo.com/video/help-desk/demo/service-desk-automation-with-voice-self-service-itsm-voice/ http://www.vendordemo.com/video/help-desk/demo/service-desk-automation-with-voice-self-service-itsm-voice/ Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. However, sometimes customers don’t have online access while others still prefer to just pick up the phone. Yet, traditional phone-based support is twice as expensive per-incident as online self-service. In fact, the Help Desk Institute estimates that voice self-service can provide a return on investment in less than two months, on average.Voice automation solutions offer a number of capabilities to enhance and expedite both inbound and outbound communication to enable:Incident Management, Problem Management Password Reset, Voice Mail, Change Management.Watch the demo now! Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/demo/service-desk-automation-with-voice-self-service-itsm-voice/ Make Your Help Desk Work Harder and Smarter with Voice Self-Service – HEAT + Voice http://www.vendordemo.com/video/help-desk/demo/make-your-help-desk-work-harder-and-smarter-with-voice-self-service-heat-voice/ http://www.vendordemo.com/video/help-desk/demo/make-your-help-desk-work-harder-and-smarter-with-voice-self-service-heat-voice/ Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. The Help Desk Institute estimates that voice self-service can provide a return on investment in less than two months, on average. The FrontRange software based voice automation solution offer a number of capabilities to enhance and expedite both inbound and outbound communication to enable:Screen PopShared IncidentPassword ResetVoice Call TicketPriority Caller - Watch the demo now! Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/demo/make-your-help-desk-work-harder-and-smarter-with-voice-self-service-heat-voice/ HEAT Simply Powerful Help Desk Automation – Business Process Automation Module http://www.vendordemo.com/video/help-desk/webinar/heat-simply-powerful-help-desk-automation-business-process-automation-module/ http://www.vendordemo.com/video/help-desk/webinar/heat-simply-powerful-help-desk-automation-business-process-automation-module/ Learn how automating HEAT® could immediately increase your help desk’s daily effectiveness. Register Now for Part Four ;( Business Process Automation Module) of FrontRange Solutions’ Five part educational webinar series on increasing Help Desk performance through automation. Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/webinar/heat-simply-powerful-help-desk-automation-business-process-automation-module/ HEAT Simply Powerful Help Desk Automation - Using Auto Tasks http://www.vendordemo.com/video/help-desk/webinar/heat-simply-powerful-help-desk-automation-using-auto-tasks/ http://www.vendordemo.com/video/help-desk/webinar/heat-simply-powerful-help-desk-automation-using-auto-tasks/ Get the most out of your HEAT® Help Desk through Automation! Learn how automating HEAT® could immediately increase your help desk’s daily effectiveness. Register Now for Part Two ;( Using Auto Tasks) of FrontRange Solutions’ Five part educational webinar series on increasing Help Desk performance through automation. Tue, 12 Dec 2017 09:58:50 -0800 http://www.vendordemo.com/video/help-desk/webinar/heat-simply-powerful-help-desk-automation-using-auto-tasks/