PS'Soft Datasheet

PS'Soft Service Desk

PS'Soft Service Desk delivers integrated call, incident, problem and change management based on ITIL standards. It includes a robust knowledgebase as well as powerful self service features that allow users to report incidents, find solutions to their problems, and make requests via the web. Unlike other solutions that have been cobbled together by technology acquisition, the PS'Soft Service Desk solution is built on the same configuration management repository as the PS'Soft Asset Management Suite. Support staff using the PS'Soft Service Desk will have immediate access to asset and configuration information associated with a reported incident - speeding problem resolution time and improving customer satisfaction.

Tags: Service Management, Service Desk, Business Process Management

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