- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
Nimsoft White Paper
Establishing SLAs that are Meaningful for Customers and Achievable by IT
Service level agreements (SLAs) are contracts for the delivery of a specified level of service. The contract is typically between the enterprise IT department as the provider of the service, and the line of business organization as the customer. SLAs are also used between IT departments and external customers, or even between external service providers with enterprise IT as the customer. In all cases, SLAs connect IT more directly to the service requirements of businesses or customers. As this happens, delivering the necessary service level becomes more material to business results. IT departments have justified their investment to develop robust SLAs in terms of an increase in operational efficiency, increased customer satisfaction and even increased business opportunity due to identifying competitive advantages.
Tags: Service Level Management, SLAs
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