TechExcel White Paper

AssetWise Discovery - Asset Management and Help Desk Optimization

A well-organized help desk is critical to every enterprise’s IT service delivery. Accurate and current information about the status and history of users’ PCs significantly boosts help desk efficiency. This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.

Tags: Help Desk, Asset Management, IT Asset Management, ITAM

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