TechExcel White Paper

TechExcel ServiceSuite - Apply the ITIL Framework with Confidence

The success of ITIL is largely due to the underlying principles—the guidelines that illustrate how an organization may align their IT processes with greater business initiatives. Using ITIL, organizations may define business-driven IT services that effectively and efficiently support business operations. TechExcel ServiceSuite enables IT organizations to take ITIL principles and put those guidelines into practice. Business processes may be modeled directly in the ServiceWise graphical workflow engine–the backbone of the suite–or defined in other diagramming software and imported into ServiceWise. Either way, organizations are assured that the processes designed are accurately manifest in their enterprise.

Tags: Help Desk, Service Management, ITSM

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