Morale within professional and embedded service firms is reaching a new high as the consulting marketplace returns to pre-downturn levels. However, this new opportunity won't be for all as it requires a synergistic combination of strong operational management coupled with today's emphasis on greater customer value and business transparency. Enterprise Service Automation.org examines the challenges of cost management and revenue growth within the service sector, and how enterprise service automation (ESA) can successfully streamline and underpin the new agile and profitable service organization.
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