NetSuite Case Study

iLevel by Weyerhaeuser

iLevel successfully transitioned two separate technical groups, which previously had relied on different, disconnected support applications, to use NetSuite and a unified customer tracking database. Better still, iLevel accomplished the transition in under three months, beginning the process in the fall of 2005 and meeting an internal Weyerhaeuser deadline of January 1, 2006.

Tags: CRM, Customer Service, Customer Support, Customer Relationship, iLevel

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