Buyer Beware: Tips for Getting the Best Agreement from Hosted Application Vendors

While a majority of the terms and conditions in hosted CRM service agreements are boilerplate, some stipulations may end up restricting your ability to access your own company data, secure reimbursement in the event of service interruption, ensure adequate data back-up, or skirt hidden charges. To help you see through the tedious legalese and technical jargon that permeates the typical service agreement, here are four key areas you should ask your prospective hosted providers about before signing a long-term contract.

Tags: CRM Selection, CRM Evaluation, Buying CRM, Hosted CRM

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