Onyx Case Study

Institute of Chartered Accountants in Australia adds up the benefits of its Onyx CRM solution

The Institute of Chartered Accountants in Australia (ICAA) is the country's pre-eminent professional society for accounting and finance professionals. ICAA’s implementation of an Onyx CRM system has dramatically streamlined administrative operations, delivering significant time and cost savings, better access to more consistent information, and improved levels of highly targeted services to 43,000 members and 10,000 students. Find out how ICAA is targeting annual savings of $1 million and a large increase in member satisfaction with its use of Onyx software.

Tags: CRM, CRM implementation, Customer Portal

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