Spelman Research UCN Analysis

UCN, Inc, is an aggregator and provider of telecommunications services. As an aggregator, the UCNN contracts with a number of third-party providers for the right to resell the various telecommunication services and products they provide and then offers all of these various services to its customers. UCNN also operates a dedicated voice-over Internet protocol (VoIP) network and advanced customer contact handling/management software applications that enable it to offer enhanced services to customers. The variety of services and products UCNN is offering enables the customer to buy only those telecommunications services it needs from one source, combine those services in a customized package, receive one bill for those services and make one call to UCNN if a service problem or billing issue arises.

Tags: Call Center, Virtual Call Center, VOIP, Telecommunications

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