Hosting for business continuity in times of interruption

Not only did the US experience environmental turmoil in 2005, but there were a variety of transnational incidents which led to severe business interruption. For enterprises with a customer interaction center, keeping customers informed during periods of instability is crucial to maintaining relationships. This whitepaper will examine the case for hosted customer interaction centers, highlighting the ability of hosted service providers to deliver high levels of business continuity through resilient systems. In addition, a case study will illustrate how an organization can continue to provide an uncompromised level of service to its endusers during a period of business interruption.

Tags: Customer Service, Call Center, Business Continuity

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