SafeSoft Solutions White Paper

Enhancing Call Center Success with Predictive Dialers

The use of predictive dialing software is on the rise, as more and more call centers recognize the tremendous value that these powerful solutions can offer. In fact, leading analyst firm Datamonitor claims that the North American market for call center component technologies such as predictive dialing systems has grown at an annual rate of 3.8 percent, reaching over $3.2 billion last year. Even greater growth in these types of solutions is noted in Europe, India, and Central and Latin America, where off-shore outsourcing is expanding at a rate of 30 percent per year, according to a study by the Everest Research Institute.

Tags: hosted call center, voip predictive dialer, predictive dialing

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