Five9 White Paper

2006 State of the Call Center Report

This Five9 "State of the Call Center" survey highlights customer attitudes toward call centers and their experiences with them. The results of this annual study are offered to help you shape your strategies and priorities in your call center operations. While some of the findings are consistent with past research, and the "conventional wisdom" around customer attitudes toward call centers, other results were unexpected and the resulting insights can give savvy operators a competitive advantage.

Tags: Call Center, Virtual Call Center, VCC

By clicking Download Now, you agree to our Terms of Use and Privacy Policy.

Rate This!
Close this windowSend Feedback

Have an idea to improve VendorDemo? Please submit your suggestion below

Title (a brief description of your suggestion)


500 Characters left

If you have any questions about using the site, please visit the Help Center.