Five9 Case Study

First Funds

Increased lead generation with integrated call center and CRM solution HIGHLIGHTS Increased number of outbound calls from 40 to 65 dialed Tripled number of right-party contacts (RPC) from 5 to 15 Quintupled talk time per hour from 8 to 45 minutes Increased fax ability by 800% from .3 fax-outs per hour to 2.3

Tags: Call Center, Lead Generation, Outbound Call Center, Integrated Call Center

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