Improving customer service through immediate access to customer information

iSi North America iSi North America handles North American sales and distribution for iSi International – a multi-national provider of specialty pressure cylinders for industrial and consumer applications. iSi’s product lines span commercial and home kitchen equipment, automotive, and industrial markets. In North America, iSi made a significant investment in Intentia’s Movex ERP system, but still found itself “data-rich” but “information-poor.” Sales analysis was a tedious, time-consuming process, and the company was losing money on unprofitable customers and products. iSi North America evaluated a number of sales analysis and reporting tools, eventually choosing QlikView to provide sales analysis for the entire sales team. iSi chose QlikView over other competitors due to its intuitive user interface and rapid return on investment.

Tags: Business Intelligence, BI, Sales Management

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